order processing

How Dynamics 365 Intelligent Order Management helps to easily adapt and fulfil orders.

Every phase of the supply chain is being reshaped by digital commerce. Modern consumers expect seamless omnichannel purchasing and post-purchase experiences, as well as a variety of quick delivery choices.

Many businesses, on the other hand, are striving to modernize their operations in order to keep up with the development. In reality, according to a recent study, nearly 61 % of businesses expect digital channels to account for more than half of their revenues in the next few years.

At the very same time, more than half of the companies said their supply chains were inadequate to meet the growing demands of digital commerce. Due to the pandemic, many of them faced issues due to longer fulfillment times and slower delivery, and nearly 37% of businesses thought they missed the supply chain infrastructure they needed to meet the rising digital commerce demands. Enabling cost-effective fulfillment was a top priority for 52 % of these businesses. Dynamics 365 framework that can help you drive omnichannel order and fulfillment transformation. Dynamics 365 Intelligent Order Management adapts easily to potential order and delivery complexities while embracing modern approaches such as ordering online and picking up in-store or curbside.

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This purpose-driven supply chain approach enables companies to control the entire lifecycle of a shipment from intake to delivery in one place, allowing them to react rapidly to constraints and delays while still delivering on the order, guarantee new ways to meet consumer demands, be more flexible, and evolve new business models to remain efficient and relevant. Integrating Dynamics 365 Intelligent Order Management with current business processes improves time to value and interoperability.

Let’s take a look at how our new innovation helps companies reach higher quality services while also driving supply chain efficiencies and savings.

Dynamics 365 Intelligent Order Management is based on a digital open platform that gives businesses the flexibility they need to collect orders from any order source, such as online e-commerce, marketplaces, mobile apps, or conventional sources like EDI, and fulfill them in-house, through 3PLs, or through drop-shipping with vendors or other delivery fulfillment partners. Order management is a key sector with highly rigid solutions. Companies can incorporate new order intake, fulfillment, and distribution methods to Dynamics 365 Intelligent Order Management by using pre-built connectors from an ecosystem of even more than 200 Microsoft Power Platform connectors. It enables them to scale up quickly during periods of high demand.

Guarantee to fulfill your order

The solution uses artificial intelligence to provide real-time suggestions on how to fill each order based on existing inventory, as well as details and insights into the consequences of different options.


Only certain exemptions are made for business decisions, although business users have full ability to gain access to modify and alter any order direction. With machine learning, the system learns how each exception affects the business consumer and improves its recommendations for the future.

Monitor your inventory in real-time.

An integrated real-time inventory visibility tool, a microservice-based on Microsoft Dataverse that is highly scalable and customizable, provides a single, global view of inventory positions across all legal entities, and is one of the core differentiators of Dynamics 365 Intelligent Order Management.

This real-time inventory data is used by the fulfillment orchestration engine to maximize cash flow by optimizing fulfillment and ensuring optimum stock levels across the channel.

Effectively manage order’s whole lifecycle.

Companies must centrally manage the entire product lifecycle from acquisition to distribution to provide a true omnichannel experience. Each phase of the order journey is visible in real-time with Dynamics 365 Intelligent Order Management. It provides real-time fulfillment insights through personalized and interactive dashboards, allowing the supply chain team to take the appropriate countermeasures to resolve constraints and monitor and enhance operational performance in order to meet customer expectations.


Dynamics 365 Intelligent Order Management often breaks down silos, giving companies a unified view of their orders, even though they use different systems through their subsidiaries and headquarters. In addition, the method aids in the streamlining of return operations. Returns can be facilitated via an app, online, or in-store, whether they are being processed at a retail store, distribution center, or service center.

Another main differentiator is that this solution is actually designed for the business customer, eliminating the need to rely on IT any time order flows need to be updated. The supply chain team will use the embedded policy designer to create rules that will help them optimize their operation. 

They can model and manage the response to fulfillment constraints using the journey orchestration designer tools, and they can use machine learning to affect the order flow to optimize it. As a company predicts or identifies bottlenecks in its distribution network, it may take proactive measures to remove bottlenecks and improve supply chain efficiencies, all while ensuring that deliveries are made on time and in full.

Instantly get up and running

Finally, a guided experience is used to onboard Dynamics 365 Intelligent Order Management. Companies today need to get started quickly so that they can start driving productivity in their distribution processes right away before going global. Dynamics 365 Intelligent Order Management is a Microsoft cloud-based software as a service.

Organizations can scale during peak order volumes by using pre-built connectors to assist different order intake, fulfillment, and distribution partners. This order orchestration engine is based on Power Platform, which includes over 200 pre-built connectors that allow any business customer to link to this ecosystem immediately. We’ll share further alliances as the project progresses.

It can seamlessly connect with your current enterprise systems, such as ERP, CRM, or warehouse and fulfillment systems, and use Dataverse to seamlessly synchronize data. It is not dependent on other Dynamics 365 products, and it integrates with both Dynamics 365 and non-Dynamics 365 business applications effortlessly. Users will be able to reinvent omnichannel fulfillment because it will be streamlined, smart, and frictionless.

Want to know more about  Microsoft Dynamics 365 For Inventory Management to support your digital sales? Talk to our Technical Team.

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