Microsoft Dynamics 365 – For Customer Service

Microsoft Dynamics 365

For Customer Service

Give the best of solutions to your customers. Have all information in one place,
work more effectively and make better decisions.

Microsoft Dynamics 365 for Customer Service Strengthen client loyalty and provide world-class customer service with Dynamics 365 for Customer Service. Turn simple interactions into life long relationships by offering seamless service to your customers. Providing consistent, smart care will cultivate lasting relationships.

dynamics 365 customer service omni channel

Omni-channel capabilities for better customer service.

Today’s customers expect a unified experience regardless of the channel they use to interact with their company. Equip your agents with the tools they need to meet the changing demands of customers through channels.Dynamics 365 for Customer Service provides a complete 360-degree view of the client, including a complete history of interactions, user preferences and relevant customer information that allows agents to interact with the consistency and personalization expected by customers.

Enabling agent

With the right information, your agents will provide consistent answers to customer questions across all channels. Dynamics 365 for Customer Services produces a dynamic optimized interface to drive the next best action, while offering tools, guidance and data to agents throughout the interaction, including information or assets of third-party applications.

MS Dynamics 365 - Sales - Personal Engagement
MS Dynamics 365 - Sales - Complete Client Profile

Self-Service Capability

Your busy customers must be able to access their account information and find answers to their own questions through a branded and personalized experience. Self-service portals with a traceable knowledge base and online community space will provide expert and peer-to-peer care options. If this is not enough, provide convenience for customers to switch to assisted assistance.

Unified knowledge

Your agents are constantly on the move in today’s accelerated work environment. Your tools should be able to keep up. Provide a single user interface for agents to manage service interactions, either by using their desktop or mobile device with Dynamics 365 for Customer Service.With a unique view of important information such as scripts, rights or recommendations, your agents can provide a high level service in a moment.

MS Dynamics 365 - Sales - Customer Engagement
MS Dynamics 365 - Sales - Complete Client Profile

Data analytics

The relevant data allows each role in the organization to have a positive impact on business results. Interactive panels and data visualizations facilitate predictive and proactive customer service decisions. By obtaining information from various sources, including social sources, you can easily identify trends and anticipate opportunities, identify cross-selling / ascending opportunities, explore hypothetical scenarios, improve metrics and service performance, and identify best practices.

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