Retailers, consumer packaged goods (CPG) companies, and manufacturers have adopted direct-to-consumer business models into their go-to-market plans in recent years to give end customers the ability to shop from anywhere and have their orders shipped to any place. As the number of third-party fulfilment partners and options to assess and incorporate into their supply chain and commerce systems grows in unison with the use of these online sales channels, so does the number of third-party fulfilment partners and options to review and incorporate into their supply chain and commerce systems. Business-to-business (B2B), business-to-business-to-consumer (B2B2C), and direct-to-consumer (D2C) organisations require technological programs that enable them to handle an increasingly complicated order lifecycle from order source through intelligent fulfilment and delivery.
“In 2021, 83 percent of chief information officers (CIOs) said they planned to develop digital channels,” according to Report, “while 79 percent plan to boost the usage of self-service by consumers and citizens.“
Companies could stay on top of their game through digital channels with Microsoft Dynamics 365 Intelligent Order Management, which optimises their digital order and delivery channels. It gives you real-time visibility into each order, from intake through delivery, as well as customisable dashboards to help you track and enhance operational decision-making at every stage of the order life cycle.
Overcome the challenges of fulfilment:
Managing the whole order lifecycle entails putting your company in a position to fulfil its order promise with each and every customer. However, there are also indisputable benefits, like lower logistics costs by overcoming fulfilment challenges, that await organisations that show they can do this efficiently. “Because e-commerce fulfillments are substantially more complex, contract logistics can charge roughly 50% more than traditional store fulfilment,” according to companies. As a result, those businesses who can navigate the complexity will benefit the most.”
Companies can use Dynamics 365 Intelligent Order Management, a rules-based fulfilment orchestration system that leverages real-time inventory and AI to optimise order flows, to tackle the challenges of e-commerce fulfilment. This system has strong analytical capabilities for measuring fulfilment efficacy, and business users may utilise the insights to re-model the order fulfilment process with drag-and-drop tools to ensure that their customers’ needs are satisfied on time and at the lowest feasible cost. Dynamics 365 Intelligent Order Management also includes pre-built connectors for e-commerce order sources including BigCommerce, Magento, and Orderful, as well as delivery partners like Flexe, Korber, and ShipStation, and tax and rebate management partners like Avalara, Flintfox, and Vertex. All of these features give businesses the flexibility they need to overcome supply chain restrictions and keep their promises to customers.
Artificial intelligence (AI)
Companies are increasingly relying on AI and machine learning technologies in the supply chain to effectively manage the whole order lifecycle. “Successfully applying AI-assisted supply-chain management has helped early adopters to improve logistics costs by 15%, inventory levels by 35 %, and service levels by 65%, compared to slower-moving competitors,” according to report
AI and machine learning are utilised in Dynamics 365 Intelligent Order Management to analyse data and uncover and predict patterns in order flows and fulfilment processes. The findings aid in the discovery of new levels of insight that would otherwise be impossible for human teammates to detect on their own. These findings can then be combined with AI-based categorization and anomaly detection models to actively identify and address fulfilment bottlenecks, shorten delivery times, and lower costs. By providing the ability to recognise and foresee restrictions, interruptions, and opportunities to improve order and fulfilment processes, AI and ML improve decision-making across all order orchestration channels.
Increase the visibility of inventory:
The architecture of the Dynamics 365 Intelligent Order Management solution was created to meet the needs of complex order processing environments with several systems and apps involved in the overall order-to-fulfilment process. Order flows, inventory and supporting services can all be considerably improved by bringing insight into a variety of diverse data sources and applications. Dynamics 365 Intelligent Order Management has a built-in real-time inventory visibility service that is extremely flexible and expandable and delivers a single, global view of all inventory positions throughout all legal entities right out of the box.
In addition to providing organisations with a single, global view of all inventory positions, Dynamics 365 Intelligent Order Management’s fulfilment orchestration engine uses real-time inventory data to optimise the fulfilment process and ensures optimal stock standards are maintained across all stock locations. As a result, businesses may boost online stock levels, improve profitability by right-sizing stock levels, and ensure a positive customer experience by completing and delivering each order on time and in full.
What comes next?
Dynamics 365 Intelligent Order Management has proven to be an excellent tool for controlling the complete order lifecycle. Companies can deliver on their order promise and turn order processing into a competitive advantage by using rules-based order orchestration to resolve fulfilment complexities, leveraging AI and ML to derive actionable insights, and optimising stock levels by using a real-time inventory visibility service. Furthermore, Dynamics 365 Intelligent Order Management interacts effortlessly with any ERP, CRM, e-commerce, Dynamics 365, and non-Dynamics 365 apps, allowing enterprises to avoid costly rip-and-replace installations.
If you’re ready to learn more about how Microsoft Dynamics 365 Intelligent Order Management could help your company manage the full order lifecycle. Check out the Dynamics 365 resources on our site to discover more about how to meet your rising digital commerce needs and scale effortlessly while supporting the latest fulfilment methods: Dynamics 365 Intelligent Order Management.
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