MS dynamic CRM support engineer

Our Client, a Global Leader in IT services for Communications Industry. Headquartered in Chennai, has delivery centers in America, Europe, India, and Africa and is an ISO 9001:2008, ISO 27001:2013 organization. This is a support role for Microsoft Dynamics CRM, ideal candidate should work as a primary administrator for Microsoft Dynamics 365, supporting all staff users

Duties and Responsibilities 

• Investigation and resolution of support issues
• Responding to and supporting CRM queries
• Prioritizing and managing open cases.
• Identifying the latest trends and report accordingly
• Keeping up to date with the software/patches.
• To carry out other additional support duties that may be required.
• To attend regular training to develop appropriate knowledge and skills
• This job description is not exhaustive and may be adjusted periodically after review and consultation.
• You will also be expected to carry out any reasonable duties which may be requested from time-to-time
• Strong in Supporting MS D365 for the CRM module
• Strong in MS SQL scripting and reporting.
• Should be flexible to work on both Dev and support areas.
• India / UK Shift to be followed on a need basis.

Qualifications: 

The position requires a minimum of 3 to 6 yrs of experience with supporting/maintaining a CRM system and providing application support. Experience with Microsoft Dynamics 365 CRM.

• Experience supporting applications such as SharePoint and other business systems is preferred.
• Strong working knowledge of Microsoft’s Office suite including Word, Excel, Outlook and PowerPoint, as well as Adobe Acrobat.
• The position requires strong customer service organization, project and time management skills. Must be able to manage multiple, competing priorities and deadlines effectively.
• Bachelor’s degree in a relevant technical discipline is favored however can also be substituted with other relevant courses of study, certification, and experience.